Return Policy

Right of withdrawal

You can use the right of withdrawal and return the item within 14 calendar days from the time you acquired the goods without mentioning the reason for returning them.

To use the right of withdrawal, you must inform the SIA Beautyfor Express, address: Brīvības iela 103, Rīga, LV-1001, phone: +371 67360316, with a clear statement using the application form of the use of the right of withdrawal to be found on www.matukosmetika.lv (for example, by mail or e-mail) about the decision to refuse the purchase. If the time limit for the right of withdrawal is met, it will be sufficient for you to send your notice of withdrawal before expiry of the right of withdrawal.

The exercise of the right of withdrawal will expire after 14 days from the date you or a third party which is not the carrier, and which you have specified, has gained possession of the goods. To avoid confusion, at the time of receiving the item, make sure it fully complies with the order, manufacturer, model, color, size and other relevant parameters.

If you waive this agreement, SIA Beautyfor Express will reimburse you all payments received from you under the specific distance contract, including delivery costs (except for the extra costs incurred because you have chosen a delivery method that is not our cheapest standard delivery method), no later than within 14 days from the date when SIA Beautyfor Express was informed about your decision to withdraw from this agreement. SIA Beautyfor Express may withhold the money to be refunded until SIA Beautyfor Express has received returned goods sent by the consumer.

When exercising the right of withdrawal you are obliged to cover the direct costs of returning the goods, except when Beautyfor Express has agreed to cover these costs. The maximum cost of returning the item can be estimated at approximately 60 EUR (depending on the type and weight of the item) or according to the costs indicated by Latvijas Pasts or other courier service provider.

Remember to ensure that your item is packaged so that it can not be damaged during transport. In order to avoid misunderstanding, we recommend that you insure the item when returning it, otherwise you will be liable for any damage done to the item.

If you wish to exercise the right of withdrawal, remember that you are solely liable for the depreciation of goods if the goods are used beyond the purpose of determining the nature, characteristics and operation of these goods but for other purposes. Therefore, it should be taken into account that during the term of exercise of the right of withdrawal you have the right to use the item to the extent that is necessary for examination of the item (as much as it can be done before the purchase of such an item in a regular store). By using the right of withdrawal, you are liable for the use of the product beyond the intended purpose of it, the use of the product during the term of exercise of the right of withdrawal, which is incompatible with the principle of good faith, and the reduction of the value, quality and safety of the item.

For legal entities other than the Consumer, there is no legal right to return the item within 14 days.

Paragraph 22 of the Cabinet of Ministers Regulation No 255 of 20 May 2014 "Provisions on a distance contract" stipulates that the consumer can not exercise the right of withdrawal if:

The price of a goods or service depends on fluctuations in the financial market, which can not be influenced by the seller or service provider and which may occur during the term of the right of withdrawal;

The product is made according to the instructions of the consumer or if the product is clearly personalized (For example: installation and activation of the operating system on a computer, laptop or tablet);

The product is perishable or nearing its’ expiry date

The consumer has opened the packaging of a product that can not be returned for health and hygiene reasons (items such as electric tooth brush, epilator, electric razor, beard / hair trimmer, electric hair clippers, hair straighteners, manicure and pedicure accessories, lingerie, socks and tights, perfumes, cosmetic products, earplugs for earphones, breast milk pumps, bio toilets, household chemicals and other similar products);

Because of its properties, after delivery, it is irreversibly mixed with other things;

If you have called for urgent repairs or maintenance, then the right of withdrawal applies only to additional services or goods that are not the necessary spare parts for the intended repairs or maintenance work;

The consumer has opened an audio or video record or a software package;

A contract that is concluded for the supply of digital content which is not supplied on a durable medium, provided that the delivery of the digital content is commenced with the express consent of the consumer and the confirmation of the loss of the right of withdrawal;

You must submit a complaint about the availability or quality of the goods either online by sending it to the e-mail address info@matukosmetika.lv or by writing to SIA Beautyfor Express, Brīvības iela 103, Rīga, LV-1001, phone: +371 67360316. The complaint will be addressed within 7 business days from receipt of the complaint by sending a reply to the contact address indicated in the complaint. If the complaint is found to be unfounded and you do not consent to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application to the seller of the goods in question about the resolution of the out-of-court dispute, indicating:

- Name, surname, contact information;

- Date of submission of the application;

- The nature of the dispute, the claim and the grounds on which it is based.

Information on out-of-court dispute resolution and out-of-court dispute resolution services and professionals

http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=LV